Terms with Customers
General Terms
These terms, in conjunction, with applicable Services-Specific Terms, Product-Specific Terms and/or Country-Specific Terms, apply to a customer's purchase of NetApp products and services directly from NetApp or indirectly from a NetApp authorized partner or cloud provider.
Services-Specific Terms
These terms supplement the General Terms and apply to a customer's purchase of NetApp services directly from NetApp or indirectly from a NetApp authorized partner or cloud provider.
Cloud Services Terms
These terms, along with the General Terms, apply to a customer's access and use of NetApp Cloud Services. The list of NetApp Cloud Services subject to, and governed by, the Cloud Services Terms can be found here.
Cloud Services – Service Specific Terms
These are service specific terms (e.g., service level agreements) that NetApp offers to customers who use NetApp’s cloud services.
- Astra by NetApp
- CloudCheckr
- Cloud Insights
- Cloud Volumes Service for AWS
- Cloud Volumes Service for GCP
- Instaclustr
- SaaS Backup for Microsoft 365
- Spot (Elastigroup, ECO, Ocean, and Security)
- Spot PC
- Virtual Desktop Service
- Virtual Desktop Managed Service
Support Services Terms
These terms, along with the General Terms, apply to a customer’s purchase of Support Services.
Professional Services Terms
These terms, along with the General Terms, apply to customer's purchase of Professional Services.
Product Specific Terms
These terms supplement the General Terms and apply to a customer's purchase of products directly from NetApp or indirectly from a NetApp authorized partner (or, where applicable, cloud provider).
Hardware Terms
These terms, along with the General Terms, apply to customer's purchase of hardware.
Software Terms
These terms, along with the General Terms, apply to customer's purchase of software.
Country-Specific Terms
These terms supplement the General Terms and apply to customer's purchase of NetApp services and products in specific countries.
Germany
These terms supplement the General Terms and applicable Services-Specific and Product-Specific Terms and apply to customer's purchase of NetApp services and products in Germany.
Channel End User Terms
These terms refer to the General Terms, in conjunction with applicable Services-Specific Terms, Product-Specific Terms and/or Country-Specific Terms, and apply to a customer's purchase of NetApp products and services indirectly from a NetApp authorized partner. See above terms.
End User License Agreement
These terms apply to a customer's license of NetApp software and related documentation.
Storage Lifecycle Program
These terms apply to customers who purchase the Storage Lifecycle Program.
Customer Data Processing Addendum
These terms apply to NetApp's processing of customer personal data in the course of providing Services.
Terms with Resellers
Indirect Channel Partner Terms
The terms govern the relationship between NetApp and a NetApp authorized reseller for the resale and distribution of products and services to end users.
State, Local Government and Higher Education (SLED) Supplemental Terms
Supplemental to the Indirect Channel Partner Terms, the SLED terms apply to NetApp authorized resellers who resell NetApp products and services to SLED end user customers, as well as to prime contractors for resale to SLED end user customers under a valid prime contract.
US Federal Government (FED) Supplemental Terms
Supplemental to the Indirect Channel Partner Terms, the FED terms apply to NetApp authorized resellers who resell NetApp products and services to US federal government customers, as well as to prime contractors for resale to US federal government customers under a valid prime contract.
Other Partner Terms
Please note: The disclaimers below apply to all Terms found on this Sales Terms and Conditions site
- All price quotes are based on the above Terms. Changes to these Terms may affect pricing
- Hardware and software for at-rest data encryption is not available in certain countries including Russia, Belarus, Kazakhstan and other Eurasian Customs Union countries
