Do Cloud Education All-Access Pass subscriptions expire?
Yes. The subscription expiration date is based on the terms of your Cloud Education All-Access Pass subscription and a set time period from the date of purchase. We offer 1-, 2-, and 3-year subscriptions on our Standard and Professional plans, and 1-year subscriptions on our Enterprise plan, with the ability to re-enroll or extend the subscription.
What triggers expiration of a Cloud Education All-Access Pass subscription?
Prior to reaching the expiration date (12, 24, or 36 months from date of purchase), the student will be notified that the Cloud Education All-Access Pass subscription is due to expire and will be presented with options to renew.
Am I able to change the start date of my Cloud Education All-Access Pass subscription?
No. The Cloud Education All-Access Pass subscription start/activation date is linked to the subscription purchase date.
What are the available subscription lengths with the Cloud Education All-Access Pass?
Cloud Education All-Access Pass subscriptions are offered in 1-, 2-, and 3-year terms for the Standard and Professional plans, and a 1-year term for the Enterprise plan.
Can Training Units be used to purchase a Cloud Education All-Access Pass subscription?
Yes. Cloud Education All-Access Pass subscriptions can be purchased using a credit card, Training Units, or purchase order #.
Will I be able to access newly added Cloud Education All-Access Pass learning resources/courses with my subscription?
Yes. As new Cloud Education All-Access Pass content is created and published as informal learning courses, you will be able to access them with your subscription at no additional charge.
How many learners from one company can use a single Cloud Education All-Access Pass subscription?
A single Cloud Education All-Access Pass subscription may only be used by the specific individual at a company whose login credentials are linked to that subscription.
What happens if the person who purchased a Cloud Education All-Access Pass subscription moves into a new role or leaves the company?
The NetApp Learning Services support team will assist in replacing the student owner of a Cloud Education All-Access Pass subscription with an approved replacement student from the same company.
Are NetApp certification exams included with a Cloud Education All-Access Pass subscription?
The Standard Cloud Education All-Access Pass subscription plan does not include access to certification exams. The Professional and Enterprise Cloud Education All-Access Pass subscription plans include one NetApp cloud certification voucher per user.
Am I allowed to take the same Cloud Education All-Access Pass course more than once?
Yes. Learners can take Cloud Education All-Access Pass course content as many times as they like.
What do I do if I have a technical question or issue with accessing my Cloud Education All-Access Pass subscription?